Shipping + Returns
 

US DOMESTIC SHIPPING & RETURN INFORMATION

The shipping cost is calculated based on the weight of the pieces you are ordering.

Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipping within the continental United States only.

  • US DELIVERY TIME

We generally ship orders from our warehouse within 1 to 3 business days, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also, remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information.

Delivery times range from 1-10 business days from receipt of tracking information, depending on your location. Items are shipped from Miami, FL.

  • US RETURN POLICY

Creating Comfort Lab will exchange or refund all full-price orders and non-Sale items within 14 days of purchase. If any of our merchandise is defective or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:

  • You must notify Creating Comfort Lab before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at info@creatingcomfortlab.com within 14 days of delivery of your purchase.

Once the return is approved, ship it back to us at the address below: 

Creating Comfort Lab LLC
50 Minorca Ave, 1208
Coral Gables FL 33134
(347) 740-5032

  • Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused, and accompanied by the original sales receipt.

  • You are responsible for shipping costs on all returns and exchanges. Please note that the responsibility for safely getting items back to us falls on you.

  • All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.

To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS, or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.

Once an exchange is received, we'll issue you a refund for the full amount of your purchase.

Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of the exchange will ship as soon as your return is received.

  • PRODUCTION QUALITIES

Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of handmade products, so you may expect that there will be minor distinctions that will make your purchase unique.

Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.

  • DAMAGE IN TRANSIT

FOR USPS, UPS OR FEDEX GROUND SHIPMENTS:

Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely survived the shipping or only a partial replacement is needed. It is much more efficient to send only a replacement, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.

If you do notice any damage please contact info@creatingcomfortlab.com right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.

 

INTERNATIONAL SHIPPING & RETURN INFORMATION

Creating Comfort Lab accepts international orders and ships them from our warehouse within 1 to 3 business days unless otherwise indicated in the shipping information section on the product page. We use USPS International Priority Mail and UPS International Mail to fulfill orders for our customers. You may pay by credit card or PayPal.

Since we are based in the USA, it is possible your country will charge duty, brokerage, fees, and taxes upon import. This is not a given, but it is possible. The sole responsibility of payment for these charges lies with the purchaser. Creating Comfort Lab will not refund, reimburse, or pay any or all of these fees under any circumstances.

Since our production studio is located in Ukraine, we ship a lot of orders directly from there if the item is not available in the US. It might influence the delivery times. Shipping usually takes 2-3 weeks.

We will gladly accept international returns and exchanges within 30 days of receipt of the item. Customers are responsible for return shipping costs. If the item should be returned in original condition and in the original packaging and must be unwashed, unused, and accompanied by the original sales receipt.